CUSTOM DUTY for British and Canadian citizen

The British and Canadian citizen who imports goods from the European community, could be subjected to the payment of the import taxes or custom duty. We don’t know how the charge might be, but we recommend that you inquire before placing your order. The payment of the taxes cannot be object of protest or refusal to accept the goods.

 

SHIPPING

The item will be sent from Venice by DHL Express  or Fed Ex  registred parcel. The time of delivery  depend upon your location.

Estimated TIME OF DELIVERY and COST

  • Europe: 3 – 7 days Euro 20,00
  • Usa: 5 – 7  days Euro 25,00
  • Canada: 5 – 7 days Euro 25,00

  • Oceania  5 – 7 days Euro 30,00

Handling, packaging, soft or hard case and a special micro fiber cleaning cloth ARE INCLUDED  in the cost of the spectacles. We are not responsible for undeliverable address. We reserve the right to charge the shipping fee again for returned items due to a wrong address. Please confirm your shipping address before placing your order. Items are generally shipped out the next business day after payment has been verified (Saturday and Sunday excluded).

Owing to the seasonal overload of work in the international post, your parcel may take a few more days than usual to be delivered. We apologise for this inconvenience, which we are sure you will appreciate is not down to us.

 

RETURN POLICY: EXCHANGE OF STYLE OR COLOR

– EXTRA EUROPEAN CUSTOMERS (USA, AUSTRALIA, UNITED KINDOM, CANADA, SWITZERLAND)

We are sorry to inform our Extra Europen Customers  that due to problems relating to customs it is currently impossible to send return goods. Unfortunately this problem does not depend on our will and we hope it will be resolved as soon as possible. In order not to incur in disservices, we therefore ask you to check the order carefully before paying.

 

– EUROPEAN CUSTOMERS

If glasses do not meet your needs, you may substitute them with another model or color or return them.  Items should be returned with original packages and DEMO lenses fitted. Please return item to address shown on package. If you would like to return your product(s) for repair / replacement, please kindly contact us via email for an authorized RMA number. Your returned product(s) will not be processed without a completed RMA.

IMPORTANT | RETURNS ARE NOT ACCEPTED FOR PRODUCTS PURCHASED IN OUTLET SECTION.